Refunds, returns & shipping

Orders are dispatched through our logistics partner, which provides the tracking number shown in your account once the parcel is collected. Delivery windows quoted at checkout are estimates.

Shipping is charged at checkout unless the product or your order total qualifies for free delivery — where it does, the product page and checkout say so. Some products are marked as available for Cash on Delivery; where a product is not, it must be paid for online.

Products eligible for easy returns show their window on the product page — commonly within 7 days of delivery, though it varies by product. Products without that marking are not eligible for a change-of-mind return, but your rights in respect of a faulty or misdescribed item are unaffected.

Start a return from Orders in your account, or email us with your order number.

Items must come back unused, in their original condition and packaging, with any tags, seals and accessories intact. For hygiene reasons, we cannot accept returns of opened beauty, personal-care or consumable products unless they are faulty.

You can ask for a replacement of the same product and variant combination, or a refund.

A replacement can only be sent while that product is in stock. If it is out of stock when we process your request, we will tell you and issue a refund instead — we will not hold your request open indefinitely waiting for stock.

Approved refunds go back to the original payment method. For a Cash on Delivery order we will collect your bank details to make the transfer. Once we have approved the return, allow 5–7 working days for the money to reach you, depending on your bank.

Where a discount code was applied to the order, the refund reflects the amount you actually paid. A discount code that was consumed on a refunded order is not automatically reissued; contact us if you believe it should be.

A refund is issued on the balance of what you paid, not the full order value. Shipping, courier and handling charges are deducted from the amount refunded — these are costs already paid to our logistics partner on your behalf and cannot be recovered once a parcel has been dispatched. Where a return pickup is arranged for you, the reverse courier charge is deducted as well.

Those charges are not deducted where the return is because the item was faulty, misdescribed or sent in error — in that case you are refunded in full, delivery charges included, at no cost to you.

Complimentary items added to an order as a reward-wheel prize have no cash value and are not refundable in cash. If you return the paid order that a prize came with, we may ask for the prize item back as well.

You can ask to cancel an order before it is dispatched and we will refund it in full. Once it has been handed to the courier, treat it as a return using the process above.

If a parcel arrives damaged, or contains the wrong product or variant, contact us within 48 hours of delivery with photographs of the item and packaging. We will arrange a replacement or a full refund, including delivery charges, at no cost to you.

Reach us at [email protected] with your order number to hand.

Questions about this page can go to [email protected] or +91 91880 48831.

Melusiv LLP (LLPIN: ADA-0807)
Valiyaparambu, Kuruvilassery P O, Kuruvilassery
MALA POLICE STATION, Mukundapuram
Thrissur - 680732, Kerala, India